Privacy Policy

Gulf Future Business WLL (“GFB”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services, including our website, software solutions, and other offerings. This policy applies to individuals and entities who engage with GFB in Bahrain, Saudi Arabia, the UAE, Kuwait, and throughout the GCC region.

As a software solutions provider in partnership with international software manufacturers, our processing of personal data may vary depending on the specific solutions and services we provide. This policy aims to provide a general overview of our practices.

1. Information We Collect
We may collect the following types of personal information:

• Information You Provide Directly:
  o Contact Information: Name, email address, phone number, postal address, company name, job title.
  o Account Information: Username, password, and other registration details when you create an account with us.
  o Communication Data: Records of your correspondence with us, including emails, chat logs, and phone calls.
  o Marketing Preferences: Your preferences for receiving marketing communications from us.
  o Customer Support Inquiries: Information you provide when seeking assistance or support.
  o Feedback and Surveys: Information you provide in surveys or feedback forms.
  o Order and Transaction Details: Information related to the services you purchase or inquire about.
• Information We Collect Automatically:
  o Website Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and dates/times of access. We may use cookies and similar tracking technologies to collect this information o\(please see our Cookie Policy for more details).
  o Device Information: Information about the device you use to access our services, including device model and unique identifiers.
  o Log Files: Information about your interactions with our systems and applications.
• Information We Collect from Other Sources:
  o Partners and Service Providers: We may receive personal information from our international software manufacturer partners and other service providers to deliver our services effectively.
  o Publicly Available Information: We may collect information from publicly accessible sources.

We may use your personal information for the following purposes:

• Providing and Managing Our Services: To deliver the software solutions and services you have requested, manage your account, and provide customer support.
• Communication: To respond to your inquiries, provide updates about our services, and send you important notices.
• Personalization: To personalize your experience with our services and tailor content and offers to your interests.
• Marketing and Promotions: To send you marketing communications about our products, services, and promotions, where permitted by applicable law. You can opt-out of receiving these communications at any time.
• Improving Our Services: To analyze usage patterns, conduct research and development, and improve the quality and functionality of our website and software solutions.
• Security and Fraud Prevention: To protect our systems and users from unauthorized access, fraud, and other illegal activities.
• Compliance with Legal Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests.

We may share your personal information with the following categories of recipient:

• Our International Software Manufacturer Partners: To provide integrated solutions and support the services we offer. These partners may have their own privacy policies, which we encourage you to review.
• Service Providers: Third-party companies that provide services on our behalf, such as hosting, data analysis, email delivery, marketing, and customer support. These providers are contractually obligated to protect your information.
• Our Affiliates and Subsidiaries: Within our group of companies for internal business purposes.
• Legal Authorities: When required by law, legal process, or government regulation, or to protect our rights and the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and any changes to this Privacy Policy.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

As we operate in Bahrain, Saudi Arabia, UAE, and Kuwait, and partner with international software manufacturers, your personal information may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws that are different from the laws in your country. We will adopt appropriate safeguards, in accordance with applicable laws, to ensure that your personal information remains protected when it is transferred internationally. This may include implementing standard contractual clauses or relying on other lawful transfer mechanisms.

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• Right to Access: You may have the right to request access to the personal information we hold about you.
• Right to Rectification: You may have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure (Right to be Forgotten): In certain circumstances, you may have the right to request that we delete your personal information.
• Right to Restriction of Processing: You may have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to Object: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using16 the contact information provided below. We may require you to verify your identity before responding to your request.

6. Data Security

We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, access controls, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal accounting, or reporting requirements. The specific retention period will depend on the nature of the information and the purposes for which it is processed.

8. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected
personal information from a child, please contact us immediately, and we will take steps to delete the information.

9. Links to Third-Party Websites and Services

Our website and services may contain links to third-party websites and services. These third-party sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Gulf Future Business WLL
Office 1105, Gulf Executive Offices, Block 338, Manama, Kingdom of Bahrain
Email: info@gfbsolutions.ai
Phone: +973 1772 7200